You can delete your data any time by going to the Data section in your user dashboard.
This privacy policy ("Privacy Policy") applies to all visitors and users of the Cotrace app and websites (collectively, "Cotrace," "App" or "Apps"), which are offered by Cotrace and/or any of its affiliates ("we" or "us") and describes how we process your personal information in connection with those Apps, and how we collect information through the use of cookies and related technologies. It also tells you how you can access and update your personal information and describes the data protection rights that may be available under your country's or state's laws. Please read this Privacy Policy carefully. By accessing or using any part of the App, you acknowledge you have been informed of and consent to our practices with regard to your personal information and data.
If you are using the Services as an employee, contractor or other representative of one of our customers and you have any questions about our privacy practices or would like to exercise any rights with respect to your personal information that we process on behalf of our customers, please contact the corresponding customer as we only process your personal information in our capacity as a service provider to our customer.
Cotrace collects such personal information only insofar as is necessary or appropriate to fulfill the purpose of your interaction with or your request to Cotrace. We will not disclose your personal information other than as described in this Privacy Policy.
Like most website operators, Cotrace automatically collects information about your visit to our Apps and online activity data (such as the referral URL, the content viewed and the content interacted with). Some of this information is collected using cookies, web beacons and related local storage technologies. See below for further information on these technologies. We collect this information to better understand how visitors use our Apps, to improve our Apps and experience for visitors, and to monitor the security of the Apps.
We may aggregate all information (including your personal information) collected from our Apps for our own statistical and analytics purposes and share such aggregated information with third parties for our own promotional purposes (e.g. by publishing a report on trends in the usage of our Apps).
Cotrace does not intentionally collect sensitive or special category personal information, such as genetic data, biometric data for the purposes of uniquely identifying a natural person, health information, or religious information.
Cotrace does not knowingly collect information from or direct any of our App or content specifically to children under the age of 18. If we learn or have reason to suspect that a user is under the age of 18, we will close that account.
We may rely on your consent:
You may withdraw your consent at any time through the unsubscribe feature provided with the relevant marketing email or by contacting us using the details in the 'Contacting Cotrace About Your Privacy' section of this Privacy Policy.
Cotrace may share your personal information with the third-parties listed below for the purposes that are described in this Privacy Policy or otherwise with your consent.
Cotrace only shares your personal information with those of its employees, contractors, and affiliated organizations that (i) need to know that personal information in order to process it on Cotrace's behalf or to provide services available on the App, and (ii) that have agreed not to disclose it to others.
Cotrace may disclose your personal information to professional advisors, such as lawyers, bankers, auditors and insurers, where necessary in the course of the professional services that they render to us.
Cotrace may sell, transfer or otherwise share some or all of our business or assets, including your personal information, in connection with a business transaction (or potential business transaction) such as a corporate divestiture, merger, consolidation, acquisition, reorganization or sale of assets, or in the event of bankruptcy or dissolution. In such a case, we will make reasonable efforts to require the recipient to honor this Privacy Policy.
Service Providers and partners. Cotrace engages a number of service providers or partners to manage or support certain aspects of our business operations on our behalf. For instance, we currently use the following service providers who will handle your personal information:
Our service providers and partners are required by contract to safeguard any personal information they receive from us and are prohibited from using the personal information for any purpose other than to perform the services as instructed by Cotrace.
Legal Requirements. We may disclose personal information to government authorities or other third-parties if required to do so by law or in the good faith belief that such action is necessary to: (a) comply with a subpoena, court order or similar legal obligation, (b) protect and defend our rights or property, (c) act in urgent circumstances to protect the personal safety of users of any App or the public, (d) protect against legal liability, (e) to investigate fraud or other unlawful activity, or (f) or as otherwise required or permitted by law.
Cotrace takes measures reasonably necessary to protect your personal information against any unauthorized access, use, alteration, or destruction.
If you are a registered user of the Apps and have supplied your email address, Cotrace may occasionally send you an email to tell you about security, system information, new features, solicit your feedback, or just keep you up to date with what's going on with Cotrace and our products. You can email us at team@cotrace.ai to stop receiving such emails at any time.
If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish your request in order to help us clarify or respond to your request or to help us support other users. We will not publish your personal information in connection with your request.
In this section, we describe the rights and choices available to all users.
If you already have an account on the Apps, you may access, update, alter, or delete your basic user profile information by logging into your account and updating profile settings.
Cotrace will retain your information for as long as your account is active or as needed to perform our contractual obligations, provide you services through the App, to comply with legal obligations, resolve disputes, preserve legal rights, or enforce our agreements. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable opportunity. For instance, in respect of data held for the management of customers and potential customers, we consider the lead time necessary to develop and maintain our commercial relationships and how recent our interactions are with you. We may rectify, update or remove incomplete or inaccurate information, at any time and at our own discretion. For more information on our retention periods you can contact us using the details in the 'Contacting Cotrace About Your Privacy' section of this Privacy Policy.
Please note that due to the open source nature of our products, services, and community, we may retain limited personal information indefinitely in order to ensure transactional integrity and nonrepudiation. For example, if you provide your information in connection with a blog post, GitHub issue or comment, we may display that information even if you have deleted your account as we do not automatically delete community posts.
If you have any questions about this Privacy Policy or our privacy and security practices or you wish to make a complaint about our compliance with applicable privacy laws, please feel free to contact us at team@cotrace.ai.
If you have questions or concerns about the way we are handling your personal information, or would like to exercise your privacy rights, please email us with the subject line "Privacy Concern" at team@cotrace.ai.
In most cases, we will respond within 30 days of receiving your message but please note for promptest response, we recommend emailing us.
Cotrace may change its privacy policy from time to time, and in Cotrace's sole discretion.
If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.
If you have any questions about this Privacy Policy, please contact us at team@cotrace.ai
Last updated: 6/18/2025